Frequently Asked Questions
Everything you need to know about shopping with Full Marks.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location within the continental United States.
What is your return policy?
We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition to qualify for a full refund.
How can I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Do you offer international shipping?
Currently, Full Marks ships to addresses within the United States and Canada. We are working on expanding our international shipping options in the near future.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
How do I contact customer support?
Our support team is available via email at support@fullmarks.com or through our live chat feature from 9:00 AM to 5:00 PM EST, Monday through Friday.